Phone: +49 1523 422 06 23kontakt@fewo-selent.de
FeWo Selent logo

Privacy policy

This English version is provided for accessibility and information. In the event of discrepancies, the German privacy policy is the authoritative version.

1. Privacy at a glance

General information

This policy explains which personal data are processed when you visit fewo-selent.de or contact us. Personal data are information that can identify you directly or indirectly.

How do we collect data?

We receive data when you provide them through the enquiry form, by email or by phone. The web server also processes technically necessary connection data when pages are requested.

Why do we process data?

We process data to provide a secure and reliable website, answer enquiries and prepare, perform or administer a possible booking. We do not use our own analytics or marketing tracking services.

2. Controller

Anke & André Sikora
Rundweg 65
24238 Selent
Germany
Phone: +49 1523 422 06 23
Email: kontakt@fewo-selent.de

The controller determines the purposes and means of processing personal data.

3. Hosting by IONOS

This website is hosted by IONOS SE, Elgendorfer Straße 57, 56410 Montabaur, Germany. When you access the website, IONOS processes technically necessary access data. These may include the requested page or file, referring URL, browser type and version, operating system, device type, time of access and an IP address.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the secure, stable and technically correct delivery of the website. See the IONOS privacy information. IONOS processes data under contractual data-processing arrangements in accordance with Article 28 GDPR.

Server logs

The hosting provider may record access in server logs for security and troubleshooting. We do not combine these logs with other sources. According to IONOS, web-hosting visitor data are generally retained for eight weeks; the precise implementation may depend on the hosting plan.

4. Legal bases

  • Article 6(1)(b) GDPR for pre-contractual steps and booking administration;
  • Article 6(1)(c) GDPR for legal obligations;
  • Article 6(1)(f) GDPR for legitimate interests such as secure website operation and answering general enquiries;
  • Article 6(1)(a) GDPR where we expressly request consent.

5. Contact and enquiry forms

When you use an enquiry form, we process arrival and departure dates, number of guests, name, phone number, email address and message. Cruise enquiries may include ship and cruise dates. Business enquiries may include company name, billing address and assignment details. For an enquiry connected with a clinic visit, you may voluntarily state the reason in your message; medical information is not required for an accommodation enquiry.

We use these data only to answer availability or booking enquiries, contact you and, where applicable, prepare an accommodation agreement. The legal basis is Article 6(1)(b) GDPR. General enquiries are processed under Article 6(1)(f) GDPR.

Delivery and technical backup

The form transmits the enquiry to our web server over an encrypted connection. It is then sent through an authenticated, encrypted SMTP connection to the IONOS mailbox kontakt@fewo-selent.de. A protected copy may also be stored in a non-public server area so enquiries and delivery errors remain traceable.

Required fields are necessary to assess dates, occupancy and how to contact you. Without them, we cannot handle the enquiry through the form.

6. Email and phone contact

If you contact us by email or phone, we process your contact details and message. Booking-related contact is processed under Article 6(1)(b) GDPR; other requests are processed under Article 6(1)(f) GDPR. Despite technical safeguards, email cannot guarantee complete protection against third-party access. Do not send particularly sensitive information through the form or unencrypted email.

7. Recipients and disclosure

Recipients are generally only the people responsible for FeWo Selent and processors used to provide the technical service, particularly IONOS as hosting and email provider.

We disclose data only where necessary to perform a contract, comply with law, protect a legitimate interest or where another legal basis applies. We do not sell personal data or disclose them for third-party advertising.

8. Retention

We keep personal data only for as long as required for its purpose. Enquiries that do not result in a booking are erased once they have been handled and no legitimate reason for continued storage remains.

If a booking is made, contractual and billing records may be retained for longer under statutory commercial and tax obligations. Applicable limitation and record-keeping periods remain unaffected. Server and backup copies may be erased after a technical delay.

9. Cookies, tracking and local content

This website does not set its own cookies or store identifiers in your browser's local storage. We do not use Google Analytics, Google Ads, Meta Pixel or similar analytics and marketing tools. A consent banner is therefore not currently required.

Images, fonts, stylesheets and scripts are served locally from our own web space. No fonts are loaded from Google Fonts or similar external font servers.

10. External links

The cruise page links to our partner parkplatz-kiel.de. The page for relatives and family visitors also links to the official website of Rehaklinik Selenter See. These are normal external links; no content from either provider is embedded.

Only when you click a link do you leave fewo-selent.de. The external provider then processes technically necessary connection data and any information you enter there. The provider is responsible for that processing; please read its privacy information.

11. SSL/TLS encryption

This website uses HTTPS and SSL/TLS encryption. You can recognise an encrypted connection by “https://” and the lock symbol in your browser's address bar.

12. Your rights

Subject to the statutory conditions, you have rights to access, rectification, erasure, restriction, data portability, withdrawal of consent for the future and objection to processing based on legitimate interests. Contact kontakt@fewo-selent.de to exercise your rights.

Right to object under Article 21 GDPR

Where processing is based on Article 6(1)(e) or (f) GDPR, you may object at any time for reasons arising from your particular situation. You may always object to processing for direct marketing.

13. Right to complain

You may lodge a complaint with a data-protection authority if you believe that processing infringes the GDPR. The competent authority for private organisations in Schleswig-Holstein is the Independent State Centre for Data Protection Schleswig-Holstein. You may also contact an authority at your habitual residence, workplace or the location of the alleged infringement.

14. Objection to advertising email

We object to the use of contact details published as part of legal disclosure requirements for unsolicited advertising and information materials.

15. Updates

We update this policy when the website, services or legal requirements change.

Last updated: 1 September 2026